Some questions are difficult for me to answer without seeing what you're seeing. Attaching a screen shot to your post is a great way to show me what you're having a problem with. Here are some ways to capture what you see without downloading or buying additional software.
Snipping Tool (Preferred method)
Windows (Vista and later) has a Snipping Tool program located under Start—>All Apps—>Windows Accessories—>Snipping Tool. Click the down arrow on the New button to choose which type of clip you’d like. Once you’ve captured your image, click the Save button to choose a location for the file. This saves the screen shot as an image so you can attach it to your post.
Whole Monitor (Windows 8, 10)
For a shot of the whole monitor, press the Windows and Print Screen keys at the same time. The screen briefly dims when you press the keys. The image is automatically saved in the computer’s Pictures folder, inside a subfolder called Screenshots. Attach the image to your post.
Whole Monitor (Windows XP, Vista, 7)
The Print Screen key (sometimes PrtScr, usually on the number keypad and sometimes requiring the Function or FN key to work) takes a shot of the whole monitor view.
The image is saved to your Clipboard (the same place text and images are stored when you copy them), which means you can paste it into a Word document, PowerPoint slide, or some other software that supports images. Then, attach the document to your post.
Active Window Shot (Windows XP, Vista, 7)
Alt+PrintScreen gets you a shot of the active window. As above, this method saves the image to your Clipboard.
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